Troubleshooting Browser Issues for Online Fillable PDF’s

Firefox
Firefox (Mac)
To download the most up to date version of Firefox: http://www.mozilla.com/enUS/firefox
• At the top of the Firefox window, click on “Firefox” in the top left corner.
• Select “Preferences”.
• Find Portable Document Format (PDF) in the list and click on it to select it.
• Click “Use Adobe Reader”.

Firefox (Windows)
To download the most up to date version of Firefox: http://www.mozilla.com/enUS/firefox
• At the top of the Firefox window, on the far left, click on “Firefox”.
• Select “Add ons”.
• In the Add ons screen, select “Plugins”.
• Find “Adobe Acrobat” and choose “Always Activate”.

Google Chrome
In Chrome you want to disable the Chrome PDF plug-in to have the Adobe
program open the PDFs.
To download the latest version of Google
Chrome: https://www.google.com/intl/en/chrome/browser
• Go to the internet using your Chrome browser.
• Type chrome://plugins in the browser address.
• Look through the list and find the Chrome PDF viewer – and disable it. The
Adobe Reader plug-in will automatically be enabled, if you have it installed.

Microsoft Internet Explorer
To download the latest version of Microsoft Internet
Explorer: http://www.microsoft.com/windows/downloads/ie
• Open Internet Explorer.
• At the top of the screen, choose Tools> Manage Add-ons.
• Under Add-on Types, select Toolbars and Extensions.
• In the Show menu on the left, select “All add-ons”.
• In the list of add-ons, select Adobe PDF Reader (Note: If you do not see the
Adobe PDF Reader add-on, try the other menu options. For example, on
some systems, the add-on appears when you select “Run Without
Permission”).
o Click “Enable” to allow the Adobe PDF Reader add-on to open PDFs in
the browser.

Safari (Mac)
To download the latest version of Safari: http://support.apple.com/kb/DL1531
Make Acrobat or Reader the default viewer for PDFs
• In Finder, select a PDF, and choose File > Get Info.
• Click the arrow next to “Open With” to expose the product menu.
• Choose either Adobe Acrobat or Adobe Reader from the application menu.
• Click the “Change All” button.
• When asked if you want to change all similar documents, click Continue.